New Hire Benefits Portal 2024


The Norfolk Healthcare Consortium (NHC) administers a comprehensive benefits package to eligible employees and their dependents of the City of Norfolk (the City), Norfolk Public Schools (NPS), and Norfolk Redevelopment and Housing Authority (NRHA).  The benefits include: medical and prescription; dental; vision; flexible spending accounts (FSA), health savings accounts (HSAs), legal services, an employee assistance program (EAP), and a wellness program.  Your benefit elections must be completed within 14 calendar days of your date of hire. Coverage for employees begins the first of the month on or after the date of hire.

To get started please review the steps below:

Benefits Team
Contact Information

STEP 1:  Review the self-guided benefits presentation  

The self-guided presentation includes information about the benefits available to you.  

Self Guided Benefits Presentation Image Link

Optional:  Review the Medical Plan Comparison Video to learn more about choosing a plan.

STEP 2:  Enroll in your benefits using PeopleSoft Self Service             

STEP 3:  Dependent Documentation (REQUIRED)

If you are adding a dependent(s) certain documentation is required.  Please review the acceptable documentation link: Dependent Eligibility Requirements and Acceptable Documentation

Please submit all supporting documents   within 30 calendar days of your hire date to: or fax your documents to 757-664-4492.

For future reference, you may have an event occur during the year that will require a change in your benefits.  For a list of Qualifying Life Events (QLE) also known as Qualifying Family Status Changes please click this link: Qualifying Life Events (QLEs)

STEP 4:  Naming a Beneficiary for Basic Life Insurance (REQUIRED) 

Your life insurance (Basic and Optional) and your Virginia Retirement System (VRS) Defined Benefit Retirement allows for naming a beneficiary.  To name a beneficiary click here to access the MYVRS portal online. To begin, you will need to register under the MYVRS portal and go to the beneficiary tab to name your beneficiaries.  Additional information is available at  If you are unable to access the MYVRS portal (above) click here to access the paper form and send to VRS using the address contact information on the form.

STEP 5:  Optional Life Insurance (OPTIONAL) 

If you want to enroll in optional life insurance you will need to complete the Enrollment Application for VRS Optional Group Life Insurance.  Click here to print and complete the form and send to VRS using the address contact information on the form.   

STEP 6: VRS Hybrid Member Voluntary Contributions  (OPTIONAL) 

In addition to mandatory contributions, members may contribute up to an additional 4% in voluntary contributions to the defined contribution component of the Hybrid Retirement Plan each month. Click here to access VRS.  Questions contact Retirement:  1-757-664-4738 or visit the Retirement page of the Team Norfolk Intranet.

STEP 7:   VRS Hybrid Disability Gap Disability coverage (OPTIONAL) 

VRS Hybrid employees are automatically enrolled without cost in the Virginia Local Disability Program (VLDP). It provides taxable Short-Term Disability (STD), Long-Term Disability (LTD) benefits and a Long-Term Care benefit. After one year (waiting period) of continuous VRS membership through the City of Norfolk; you will become eligible for non-work related VLDP STD and LTD coverage. STD/LTD Disability GAP Insurance is available through The Hartford to cover you during that one year waiting period. Enrollment is only offered to new hires during the new hire benefits election period and will not be offered during annual benefits enrollment.  Click here to access STD/LTD disability information on the Team Norfolk TAM page or email:

View the EAP Overview and Online Navigation Tour Video:

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Explore this video to learn how to navigate through the ComPsych website and find tools, resources, and more on topics including: Wellness, Relationships, Work & Education, Financial, Legal, Lifestyle, Home & Auto, and Working Abroad.

EAP Employee Toolkit
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