New Hire Benefits Portal 2024


The Norfolk Healthcare Consortium (NHC) administers a comprehensive benefits package to eligible employees and their dependents of the City of Norfolk (the City), Norfolk Public Schools (NPS), and Norfolk Redevelopment and Housing Authority (NRHA).  The benefits include: medical and prescription; dental; vision; flexible spending accounts (FSA), health savings accounts (HSAs), legal services, an employee assistance program (EAP), and a wellness program.  Your benefit elections must be completed within 14 calendar days of your date of hire.  Benefits begin on the 1st of the month after one month of employment.

Benefits Team Contact Information

To get started please review the steps below:

STEP 1:  Review the self-guided benefits presentation    

The self-guided presentation includes information about the benefits available to you. 

Self Guided Benefits Presentation Image Link

Optional:  Review the Medical Plan Comparison Video to learn more about choosing a plan.

STEP 2:  Enroll in your benefits using Employee Self Service (ESS)        


STEP 3:  Dependent Documentation (REQUIRED)

If you are adding a dependent(s) certain documentation is required.  Please review the acceptable documentation link: Dependent Eligibility Requirements and Acceptable Documentation 

 Please submit all supporting documents   within 30 calendar days of your hire date to: or fax your documents to 757-664-4492.

For future reference, you may have an event occur during the year that will require a change in your benefits.  For a list of Qualifying Life Events (QLE) also known as Qualifying Family Status Changes please click this link: Qualifying Life Events (QLEs)  

STEP 4:  Naming a Beneficiary for Basic Life Insurance  (REQUIRED) 

Your life insurance (Basic and Optional) and your Virginia Retirement System (VRS) Defined Benefit Retirement allows for naming a beneficiary.  To name a beneficiary click here to access the MYVRS portal online. To begin, you will need to register under the MYVRS portal and go to the beneficiary tab to name your beneficiaries.  Additional information is available at  If you are unable to access the MYVRS portal (above) click here to access the paper form and send to VRS using the address contact information on the form.

STEP 5:  Optional Life Insurance (OPTIONAL) 

If you want to enroll in optional life insurance you will need to complete the Enrollment Application for VRS Optional Group Life Insurance.  Click here to print and complete the form and mail or interoffice the original signed form to NPS Payroll Department at: 800 City Hall Avenue, Norfolk VA, 23510.

View the EAP Overview and Online Navigation Tour Video:

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Explore this video to learn how to navigate through the ComPsych website and find tools, resources, and more on topics including: Wellness, Relationships, Work & Education, Financial, Legal, Lifestyle, Home & Auto, and Working Abroad.

EAP Employee Toolkit
EAP Manager Toolkit